LONDON POINTERS LTD

7 WOOLDRIDGE CLOSE, FELTHAM, TW14 8BF

 

TERMS & CONDITIONS

 

 

Introduction

 

London Pointers Ltd (hereafter referred to as “we,” “us,” or “our”) is a company based in London, offering Premium Transport services. These Terms and Conditions govern the use of our services. By using our services, you agree to comply with these Terms and Conditions.

 

Contact Information

 

Business Name:           London Pointers Ltd

Website:                   www.londonpointers.co.uk

Email Address: londonpointers@hotmail.com

Contact Number:      0203 3028116

Mobile :                               07773437053

 

Address:              7 Wooldridge Close, Feltham, TW14 8BF

1.Parties:

This Agreement is made on the date of first contact with the Company for using the Company services through its booking procedure by the Passenger.

BETWEEN:

London Pointers Limited Company Registered No. 15113987 in England and Wales, actively trading as Private Hire Operator licensed under the Private Hire Vehicles (London) Act 1998 and regulated by Transport for London (TFL) from its registered address 7 Wooldridge Close , TW14 8BF (the “Company” – we / our / us)

AND 

The customer(s), Passenger(s) are the party two in this contract (the “Passenger”).

2.Definitions:

2.1- Booking Service: the services of booking a job or task of transportation of Passengers and luggage through the principal contractor by its own means of communication. A booking made by you can only be accepted by a person that holds a relevant operator’s licence.

2.2- Contract: This contract, i.e., ‘Passenger Booking and Transportation Service Contract’. The terms Contract, and Agreement have the same meanings for the purposes of this contract.

2.3- Passenger: includes Customers, persons, or helpers assisting them or acting on their behalf for booking and transportation services of the Company. The words and terms of client(s), customers and Passenger(s) have same meanings for the purposes of this contract. The additional nouns and pronouns used in the contract for customers, Passengers, and clients can be You, Your, Yours, He, His, Him, She, Her, Hers, They, Their and Them.

2.4- Meeting Point: The Company’s designated point of meeting for the driver and the Passenger at any of the terminals of the London Airports for Terminal Pick Up, Railway or Underground Station/Bus Station and/or Sea Port Pick Up.

2.5- No Show: the driver has arrived at the designated time and pick up meeting point, but the Passengers failed to contact, appear, approach, and meet the driver within the waiting time at the agreed pick-up meeting point.

2.6- PHV: private hire vehicle – a vehicle licensed by the TFL.

2.7- Regulator: Transport for London (TFL) – the regulator of the Company for its Private Hire operating business.

2.8- Transportation Provider: the principal contractor providing transportation following a booking.

2.9- Transportation Service: the services of the Company of transporting pre-booked Passengers and luggage jobs.

2.10- The Company: London Pointers Limited registered in England and Wales, with registered trading address, 7 Wooldridge Close Feltham TW14 8BF

3. Applicable Laws:

The following laws and regulations, including but not limited to, may apply:

• The Private Hire Vehicles (London) Act 1998;

• The Civic Government (Scotland) Act 1982;

• The Private Hires Act (Northern Ireland) 2008;

• The Local Government (Miscellaneous Provisions) Act 1976;

• Traffic For London (TFL) Private Hire Vehicles (PHV) Regulations for Greater London Area;

• Any related local government or council or district or borough regulations pertaining to the operation of private hire vehicles in Out of London Areas pursuant to the acts of parliament;

• Applicable Tax Laws, Rules, and Regulations e.g., VAT; and

• Debit and Credit Card Payment, Bank Transfer Laws, Rules, and Regulations.

4. Jurisdiction:

These terms shall be ruled by and construed in accordance with English Law and therefore the parties conform to the exclusive jurisdiction of the United Kingdom.

5. Service Contract:

Passenger Booking and Transportation Service Contract is for the supply of the booking and transportation services subject to the Company’s disclaimer, general & business terms and conditions, data and privacy policy notice, and complaints’ resolution procedure.

6. The Company:

6.1 The Company (London Pointers Limited) is party one in this contract.

6.2 Under the provisions of the Private Hire Vehicles (London) Act 1998, London Pointers Limited (the Company), as a licensed Private Hire operator in London regulated by Traffic For London (TFL), has an obligation to Passengers to carry out bookings and is the first and principal contractor for the purposes of this contract.

6.3 The Company pledges to enter into a contract with the Passengers who request the Company’s booking and transportation services as the acceptance of a booking by the Private Hire operator/controller/the Company creates a contract between the Private Hire operator and the Passenger(s).

6.4 It is a legally binding contract by which the Private Hire operator undertakes any obligation as principal to provide a vehicle and driver to carry the Passenger to the agreed destination and the Passenger(s) agrees to the contract terms and conditions to avail of the booking and transportation service.

6.5 Equality, Diversity, and Inclusivity: The Company is committed to provide services in accordance with the Equality Act 2010 and strictly follows equality, diversity, and inclusivity for all nationalities, races, religions, cultures, complexions, languages, and genders. The Company strictly follows zero tolerance policy for racism and discrimination on the basis of religion, nationality, complexion, culture, language, gender, or any other basis provided by the statutes

7. Passengers:

7.1 Passenger Request: Passengers can request on the phone, by email, webchat, or any other applicable means of communication at the time of their request, to the Company to provide booking and transportation services as advertised and offered by the Company for their personal and non-commercial use subject to the contractual terms and conditions with their statutory rights of cancellation and withdrawal from the commitment and agreement.

7.2 License: Agreeing to the contractual terms and conditions, the Company grants the Passenger a limited, non-exclusive, non-assignable, revocable and non-sublicensable license, subject to compliance of the terms and conditions of this Contract, to access and use the application, website or any other available platform to request a booking for transportation service through personal devices like mobile phones, tablets, laptops, computers, phones, webchat or any other means of communication for reading advertisement content, information and related promotional and business materials for booking and transportation services, providing their personal information and booking their required services to avail of the subsequent transportation services. The license confirms that any rights not expressly granted herein are reserved by the Company exclusively.

7.3 Ownership Rights: The Company’s booking and transportation services, content, facilities, and rights of use, modification, alteration, revocation, suspension of services and any or all related rights therein are and shall remain the Company’s property. Neither these terms of contract nor your use of the Company’s services allows or grants you any rights in or related to the Company’s services except for the limited license to use granted above or to practise or reference in any manner whatsoever the Company’s name, logo, products, trademark, service names and titles, service marks, or services.

7.4 Contract Transfer Rights: This contract is non-transferable. You cannot transfer or assign the contract in whole or in part to anyone else other than you.

8. Contractual Relationship:

 

8.1 a) London Pointers is responsible for both accepting the booking

as well as the provision of the journey.

 

1. b) The contract is created between the London Pointers and the passenger for the booking as well as the provision of the transportation services.

 

 

1. c) All the fares for the journey will be collected by the London Pointers.

 

 

1. d) Only the operator ( London Pointers) can cancel a booking with a passenger.

 

1. e) The liability in relation to the transportation services belongs to the London Pointers.

 

 

8.2 Entering into a contract:

• The parties entering into this contract are entering into a legally binding contractual relationship which shall be maintained according to the terms and conditions of this agreement following the Common Law contractual relationship under the British law of private contractual relationship.

• In the event of a complaint, dispute or conflict in their relationship, the parties shall necessarily refer to the Company’s complaints and resolution policy and procedures subject to the governance of the laws of the UK for the resolution or settlement of the disputes.



9. Customers’ Use of the Services:


9.1 User Requirements and Conduct:

• The Company booking and transportation service is not available for use to persons under the age of eighteen (18).

• Passengers may not authorise third parties or the persons under the age of eighteen (18) to use their accounts to book and receive pick and drop, transportation, logistical cooperation, and delivery services unless accompanied by themselves.

• Passengers may not assign or otherwise transfer their user account to any other person or party.

• Passengers agree to abide by all applicable laws when using the Company services and are allowed to only use the Company services for lawful purposes (e.g., the Company does not allow transport of unlawful or hazardous materials, drugs and prohibited items).

• Passengers agree not to cause nuisance, annoyance, inconvenience, and/or property damage, to the Company employees, workers, drivers during the use of Company services.  

• The Company reserves the right to ask to provide proof of identity to access or use the services in any circumstance from Passengers.

• Passengers agree that the Company reserves the right to deny access to or use of the Company services if Passengers or persons accompanying Passengers refuse to provide proof of identity.

9.2 Promotional messaging:

By creating a user account and/or giving an explicit consent, Passengers agree that the Company may send service or promotional text messages as part of the normal business operations of their use of the services. Customers have the right to opt out of the messaging services at any time by informing or following the instructions to unsubscribe text messaging; however, customers accept that opting out of the text (SMS) messaging service may affect your use of the service.

9.3. Promotional Codes, Offers and Discounts:

9.3.1 The Company in its sole discretion has the right to create and offer promotional codes and discounts to its Passengers through their user accounts or otherwise which may be redeemable for account credit or other service feature benefits related to the Company’s booking and transportation services subject to any additional terms specified with the promotional activity.

9.3.2 Passengers using promotional codes, offers and discounts agree that promotional codes, offers and discounts:

• must be applied for the intended audience and purpose in a legitimate fashion

• may not be replicated, traded, or transferred in any manner or made available to the public or unintended audience and purpose unless expressly permitted by the Company;

• may be disabled or withdrawn for any reason at any time without liability to the Company;

• may only be used pursuant to the specific terms issued by the Company with the promotional codes, offers and discounts;

• cannot be encashed or exchanged for cash;

• may invalidate prior to your use; and

• may be reserved, withheld, or deducted in their credits if the Company determines and believes that in any event you or any other user made erroneous, fraudulent, illegal, of in violation of the applicable specified terms of the promotional codes, offers and discounts.

10. Contract Terms and Conditions:

10.1. By accepting these terms and conditions of the Passenger Booking and Transportation Service Contract, you are conjointly accepting Business Terms and Conditions, and Data and Privacy Policy Notice, which may be found at www.londonpointers.co.uk

10.2. The Company’s general and business terms and conditions, and data and privacy policy notice set out details of its statutory obligations, liabilities, rights, and explanation of how the Company does business and treats public and private information.

10.3. The Company reserves the right to modify, correct or amend these terms, policies, and notices.

10.4. The notice of amendments and changes to those terms, policies and notices shall be announced on the Company website.

10.5. Notice of Information or Cancellation: The parties have the right to give notice by any applicable means of communication like email, phone, text message, webchat and by post. The notice can be related to intimation, information, or cancellation.

11. Booking and Transportation Services:

11.1. The Company offers both booking and transportation services

11.2. The Company accepts and provides bookings and transportation services pursuant to and for the purposes of the UK applicable legislation at and from its registered address subject to all statutory and regulatory obligations, liabilities, and rights for that activity.

11.3. The provisions of booking and transportation services by the Company include:

• Advertising bookings through the Company website, phone, webchat, and/or email;

• Requesting by a person for a booking of a transportation service which is treated as an ‘Offer’ for the purpose of a legally binding contract;

• Accepting bookings requested by the Passenger including; advanced, prescheduled, and/or before starting the journey through the controller or operator or anyone designated to act on behalf the Company, but without prejudice to the Company’s sole, absolute and discretionary rights to decline any such request and /or cancel an accepted booking, which is treated as ‘Acceptance’ for the purpose of a legally binding contract;

• Entering into a legally binding ‘Contract’ subject to the terms and conditions of this contract with the Passenger of provision of transportation service through its employee drivers or worker drivers ensuring that the vehicle and the driver are licensed and regulated to do Private Hire jobs by Transport for London (TFL)

• Keeping records of bookings;

• Designating a suitable vehicle and driver according to the booking requirements and details provided by the Private Hire Operator.

• Providing necessary identification details of vehicle and driver according to statutory and regulatory requirements and provisions subject to Data and Privacy Rules and Regulations for the effective commencement of service;

• Charging a booking and transportation fee. The fees, fares, rates and prices of the booking and transportation services are agreed prior to the journey. The Company reserves the right to modify and/or revise its fees, fares, rates, and prices of services from time to time. It is your responsibility to be well informed of the current and applicable fees, fares, rates, and prices of the Company before engaging and entering into the booking and transportation services;

• Monitoring the booking and transportation processes remotely and technologically;

• Requesting, receiving, and dealing with the feedback, questions and complaints about the bookings and transportation jobs, tasks and processes on the website, email, text message, phone call or chat or by any other means of communication applicable for the said purpose. You are urged to give feedback about the quality of services; and

• Handling the lost property according to the Company procedures and any relevant provisions of the legislation of managing the lost property.

12. Disclaimer:

The Company provides the services on the basis of “As Is” and “As Available” subject to all natural, unexpected, weather-focused, related to road works, and any temporary or permanent change in road traffic plans issued by the local councils, boroughs, districts, city and greater London, regional or central governments, and / or traffic jams and blockades.

13. Limitation of Liability:

The Company will not be liable for:

• any booking that has not been accepted.
  
  • the Company is not liable for natural hazards, traffic delays, road closures, and extreme or poor weather conditions;
  
  • the Company is not liable for unconfirmed transfers or transportation jobs without a booking confirmation and reference number
  
  • The Customer acknowledges that the limitations on its liability as set out are fair and reasonable.
  
  
  14. Bookings
  
  14.1. The Company offers booking of a transportation of Passengers, or Passengers and luggage from one pickup point to another drop off destination with or without multiple purposeful stops of additional pickups and drop offs on the way to the final destination as part of the journey.
  
  14.2. bookings can be made on the phone, by the email or on the Company website, or any other means of communication applicable at the time of bookings.
  
  14.3. Company uses the technology platforms to offer and accept bookings directly from its own booking sources.The technology includes but not limited to mobile phone and tablet applications, website, social media sites like Facebook, twitter, Instagram and WhatsApp to pre-book.
  
  14.4. The Company, unless otherwise agreed by the Company in a separate written agreement with you, offers the booking services solely for your personal and non-commercial use.

 

14.5. Procedure:

• The Company’s booking procedure is in place to take the bookings with great care as follows;

• Bookings for transportation services with great care and detailed attention to ensure accuracy can be made commonly by three means (like social media chat, phone call and by email) or otherwise by any applicable mediums and channels of booking at the time of booking;

• The Company sends e-mail confirmations to all its Passengers on provided email address;

• The Booking Passenger is responsible to provide exact details of Passengers, luggage and particularly mention any special needs for the journey in order to get a suitable vehicle fit for Passengers and luggage;

• The Company shall not be held liable for any incorrect or misleading information provided by customers.

• All booking calls, web chats and emails are recorded and stored for training, monitoring and verification purposes; and
 

14.6 .Verifications for Fraud Prevention:

Any bookings confirmed with credit / debit card details are subject to verification and Passengers may be asked to provide ID with the credit/debit card used for the booking.

.........................................

 

 

1. General

 

• London Pointers Ltd reserves the right to amend these Terms and Conditions at any time for quality testing and development purposes. Any changes will be posted on our website and anyone effected by these changes will be notified within 14 days of the updated Terms & Conditions. Continued use of our services implies your acceptance of the revised Terms and Conditions.

 

• We strictly prohibit loud music inside our vehicles for safety reasons and to ensure the drivers focus on driving.

 

• Alcohol consumption is not allowed in our vehicles without prior permission. Customers are responsible for any damages caused by spilling on seats or other vehicle surfaces.

 

• Under no circumstances are drugs permitted in our vehicles. Drivers have the right to remove any passenger under the influence of drugs. No refunds will be provided, and the customer will bear full responsibility for the entire trip.

 

• All journeys must be pre-booked. The vehicle may have additional bookings scheduled after your trip. Extra time is at the drivers discretion, so please schedule additional hours in advance to prevent inconvenience.

 

2. Contract of Service and Changes to Offers

 

• All conditions of the contract apply to services arranged by London Pointers Ltd .

 

• Additional fees may apply after booking and the start of the service, such as extra hours, additional stops, extra mileage, waiting time, car parking, and address changes.

 

• Hourly bookings must conclude in the same city as the start of the service. An additional charge may apply if it ends in a different city.

 

• Customers can select from various vehicle classes and packages as shown on our webpage. Customers may choose to upgrade to a higher-class vehicle based on availability, with payment adjusted accordingly.

 

• Bookings must be made with a minimum notice period:

 

London:                          At least 4 hours

Outside London (within the UK):      At least 6 hours

 

• Child seats must be requested in advance, specifying the child’s age and seat type needed.

 

• Prior permission is required for passengers traveling with animals. Guide dogs will not be refused. Other animals will be accepted based on prior agreement.

 

• Luggage and seating capacity are set out on our webpage. Additional luggage may incur extra charges if space is available. Similarly, additional passengers may be refused if it compromises safety.

 

3. Delays

 

5.1         In cases of extreme weather conditions, unavoidable traffic delays, GPS navigation errors, or other unforeseen circumstances, London Pointers Ltd and its drivers are not responsible for any financial losses incurred by customers, including missed meetings, hotel bookings, flight delays, or connecting flights.

 

4. Penalties and No-Show Policy

 

• Any penalties, such as parking tickets resulting from customer actions without prior approval, will be charged to customers.

 

• In case a reserved vehicle becomes unavailable due to mechanical failure or other reasons, a substitute vehicle of a similar class will be provided.
• No show Policy

 

Airport pickups: A passenger is considered a no-show if not contacted within 60 minutes.

Non-airport pickups: A passenger is considered a no-show if not contacted within 30 minutes.

 

5. Cancellations

 

5.1 Cancellations must be made at least 24 hours prior to the pickup time.

 

• Cancellations can be made via phone or email.

 

• For more information including how to cancel, please see our cancellation policy.

 

6. Changes to Booking

 

6.1       Changes to the destination can be made during the ride, and extra mileage costs will apply accordingly.

 

7. Behaviour in the Vehicle

 

7.1 Passengers must adhere to safety rules and laws:

 

• Keep doors closed while the vehicle is moving.
• Do not throw objects from the vehicle.
• Do not stick body parts out of the vehicle.
• Do not shout from the vehicle.
• Smoking is prohibited within the vehicle.

 

7.2      Any physical or verbal abuse, threats, harassment, or behaviour that endangers the driver, vehicle, or other passengers will not be tolerated.

 

7.3. Passengers under the influence of alcohol or drugs may be refused travel.

 

8. Lost Property

 

8.1       Lost items will be returned to the operating centre and can be retrieved by contacting your driver or the office. Delivery costs for lost items will be paid by the customer. Please see our lost property policy for further details.

 

 

 

9. Complaints

 

9.1       In case of a complaint about our services, please seek a solution by contacting our company. For full details on how make a complaint and how we will process the same, please see our complaints policy.

 

10. Payments

 

• Payments can be made via most major credit cards over the phone or via email payment link. Charges incurred due to different currencies or local accounts will be the responsibility of the customer.

 

• Payment for extras added during the journey will be debited 24-48 hours after the trip.

 

• Invoices will be sent after journey completion. For journeys with added extras the invoice will be sent within 24-48 hours after completion.

 

• Customers may be required to show credit cards with ID if deemed necessary.

 

• Extra charges apply for deviations from the original route or additional stops. Any extensions to a booking will be subject to the driver’s decision.

 

• No cash payments will be accepted.

 

11. Damages to Vehicles by Customers

 

11.1 Customers are responsible for valeting or repair charges for any soiling or damage to the vehicle’s interior or exterior caused by them.

 

11.2    Failure to pay for damages may result in legal action.

 

12. Governing Law

 

12.1    These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

 

13. Contact Us

 

13.1    If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us at londonpointers@hotmail.com

 

Last Updated: 15/11/2023