1. Introduction:

 

Our goal is to provide a high quality service to all our customers and passengers. No-shows, late arrivals and cancellations are an inconvenience not only to our drivers but to our other customers as well.

 

When you book your journey with London Pointers Limited, our company policy is that the fee for each booking will be taken in advance.

 

2. Cancellation timeframe

 

When a booking is made, we are holding space on our driver’s calendar. In order to be respectful to our drivers, it is requested that if you must cancel your journey you must do so with at least 24 hours notice. This will enable our driver to be scheduled to take alternative bookings and provide an excellent service to our other customers.

 

Where a booking has been cancelled within 24 hours, 15 % of the agreed fee will be returned to the customer/passenger.

 

Where a cancellation has been made with less than 24 hours notice, we will be unable to schedule our drivers to another booking at such short notice. Bookings which are cancelled within this period will therefore not be entitled to a refund.

 

Passengers who do not show up for their booking without a call to cancel or without explanation will be considered a ‘no show’ and will not be entitled to a refund. Where a passenger/customer cancels or is a no show more than 3 times in 12 months will be denied any future bookings.

 

We understand that special unavoidable circumstance may cause you to cancel within 24 hours. Fees in this instance may be refunded but only with management approval.

 

 

3. Cancellations or changes by us and Force Majeure

 

Except where otherwise expressly stated in this policy, London Pointers Limited will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or our subcontractors could not, even with all due care, foresee or avoid.

 

These events can include, but are not limited to terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural disaster and all similar events outside of our control.

 

If we, the company, cancels a booking as a result of the above, it shall have no liability to the client or intended passenger where we have used all reasonable endeavours to fulfil the booking and to notify the client and passenger of the cancellation.

 

 

 

4. How to cancel your booking

 

If you need to cancel your booking, please contact London Pointers Limited on:

Land Line : 0203 3028116

Telephone:  07773437053

 

Email: londonpointers@hotmail.com

 

If necessary you may need to leave a voicemail, please provide relevant details and a member of staff will be in contact with you as soon as possible.